A new automotive partnership is set to revolutionise the pre-service experience for millions of drivers on both sides of the Tasman.
The partnership between Tjekvik and Auxo Software will see self-service kiosks roll out at New Zealand dealerships. Auxo will also support over 50 Australian dealers already using the technology.
Auxo CEO Terry Allen said the kiosks will enable customers to provide pre-service instructions, select added-value items, sign their authorisation and securely drop-off their keys using dedicated secure lockers. The same kiosks can also be used to collect keys once work is completed.
“It’s no stretch to say this will transform the experience for customers,” Allen said. “The Auxo software and Tjekvik digital solutions combined will help even more dealers provide the best experience for their customers and staff.”
“Shorter wait times, simplicity in giving instructions, and a smoother process are just some of the benefits.”
ASG will be the first to introduce the digital check-in and check-out technology at its BMW sites in Auckland this month.
Christian Mark, CEO and Co-Founder at Tjekvik, said the majority of aftersales customers arrive at dealers during peak periods of early morning and late afternoon, quickly creating queues. Tjekvik’s solutions enable service, maintenance and repair customers to avoid these queues by letting them check in their vehicles how, when and where they want, whether it’s at home online, or at the dealership via easy-to-use touchscreen kiosks.
“This creates a better experience for customers, while also enabling service advisors to spend more time with those customers who require additional support,” Mr Marks says.
Tjekvik’s digital self-service solutions also enable dealers to benefit from additional revenue opportunities by presenting value-added products and services to customers during the digital check in and check out process. Popular items with customers include service plans, extended warranty packages, wiper blades and key fob batteries.
For further information about Tjekvik’s range of check-in and check-out solutions, please visit: www.tjekvik.com. For more information about Auxo, visit www.auxosoftware.com
About Tjekvik
Tjekvik produces intelligent self-service technologies for dealer aftersales departments that make check-ins and check-outs more efficient and productive, as well as creating a better experience for customers. Tjekvik allows service, maintenance and repair customers to avoid queues and check in and check out when, how and where they want – at home, in the dealership or securely outdoors. Using Tjekvik means aftersales staff can focus on the work that really matters, while the dealership benefits from increased revenue by presenting to the customer various add-on options during the digital check in / check out process. Tjekvik’ s mobile-friendly software and secure indoor and outdoor kiosks can be fully branded with an OEM or dealer’s visual identity, ensuring a seamless online-to-offline customer journey.
Present in 29 countries and with software available in 28 languages, Tjekvik technology is fast becoming a go-to solution for franchised dealerships across Europe. For more information on Tjekvik’s intelligent self-service technology, visit https://www.tjekvik.com/
About Auxo Software
For over three decades, Auxo has been passionately delivering superior software like SAM, Orion by Auxo and Systime for the Australasian automotive industry: for dealerships and workshops in every size and type. Auxo is launching Auxo Workshop this year, the first of a suite of Software-as-a-Service products for the same audience. Auxo’s unwavering commitment to quality and service has led SAM and Orion to power 50% of workshops and 40% of dealerships in New Zealand. In 2021, they embarked on a new chapter when acquired by the Motor Trade Association New Zealand.
For more information on Auxo Software visit www.auxosoftware.com
Sales contact:
Matt Wynn – Head of Sales
E: matthew.wynn@auxosoftware.com
M: +64 272 443360